I'm looking for advice from anyone who has been through something similar.
Over 6 months ago, NiceHash placed my transactions on hold due to an Enhanced Due Diligence (EDD) check involving 0.03084913 BTC.
I submitted all requested documents, answered every question, and fully cooperated with their compliance team.
The strange part is that my account still shows:
"Your transactions are on hold until you complete the EDD Check. Please provide additional information. Learn more."
https://preview.redd.it/678qqo6rs75h1.png?width=1901&format=png&auto=webp&s=a27c2ecfcb1cda87edd3ae1de188146b45ba79f6
The problem is that I already provided the additional information months ago. I had similar check with them a couple of years ago and similar documents worked fine, there were no issues.
Since then, I have received emails saying my case was escalated to an external review and that they cannot provide a timeline or meaningful updates.
Meanwhile, my funds remain inaccessible.
BTC has moved significantly during this period, and the value of the funds has dropped substantially since the hold started. I have been forced to watch this happen without any ability to access, sell, or move my own funds.
At this point, I'm honestly struggling to understand how a process can remain in this state for more than 6 months while the platform still displays a message telling me to complete an EDD check that was completed long ago.
Has anyone here experienced something similar with NiceHash?
* How long did your review take?
* Were your funds eventually released or returned?
* Did anyone involve a lawyer, regulator, or financial authority?
* Are there any legal options available when funds remain locked for this long with no timeline and no meaningful updates?
I would appreciate any advice from people who have dealt with similar situations.
At this point, it honestly starts feeling like a scheme. My wallet has been locked for over 6 months under a review with no timeline, no meaningful updates, and no way for me to verify what is actually happening. Meanwhile, my funds remain inaccessible, and I have no visibility into what is being done with them or when this process will finally end.
What concerns me most is the complete lack of transparency. As an EU customer, I would expect a regulated financial institution to provide at least some level of visibility into a process that has restricted access to my funds for more than half a year. Instead, I receive generic responses while the situation remains unchanged. This is starting to feel less like a transparent compliance process and more like the kind of business practice that should raise serious concerns.
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