**TL;DR: Used SwapSpace → Changee to swap 0.5 BTC for XMR. Changee took my BTC, never sent the XMR. Demanded KYC — did it. Demanded proof of funds — offered cryptographic blockchain proof — they rejected it. 10 days, 30+ emails, nothing back. Other people got hit the same way.**
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Writing this so the next person who Googles Changee or SwapSpace sees it before sending their crypto. I lost $42K and I'm not getting it back through their "support."
**What happened:**
April 8 — Swapped 0.5 BTC → XMR through SwapSpace.co. They routed me to Changee. Sent my BTC, transaction sat on "processing" for 3+ hours then flipped to "FAILED." SwapSpace told me to talk to Changee. That was their entire help.
April 9 — Contacted Changee. Took 24 hours to reply. Gave them all my TX details.
April 10 — They tell me I need to do KYC. On a no-KYC service. Whatever, did it through AMLBot. Passed no problem.
Then I asked for my BTC back since they couldn't complete the swap.
Their answer: "We can't return it. We need more information."
So they can't do the swap AND they won't give me my money back. Think about that for a second. Every legit exchange returns your funds if they can't process the transaction. Changee does neither.
They wanted proof of fund origin. I've been using DEXes and P2P since 2014 — I don't have screenshots of every trade from the last decade. Nobody does.
So I offered them a Monero TxProof — cryptographic on-chain proof showing exactly where the funds came from. Verifiable by anyone. The gold standard.
**They said no.**
That's the part that matters most. I gave them mathematical proof and they rejected it. No legit compliance team refuses blockchain evidence. They don't want proof — they want you stuck in a loop until you give up.
After that they started asking about random transactions in my wallet that had nothing to do with the 0.5 BTC. Just fishing through my history looking for more excuses.
30+ emails over 10 days. Every time I answer one thing, they ask for three more. It never ends because it's not supposed to end.
**Why I think this is a pattern:**
- Another SwapSpace partner (Swaponix) did the same thing to someone for $5K+. Same playbook — small swaps work fine, big amount gets "compliance" flagged, funds never come back.
- Other Changee victims online report their "frozen" funds were actually moved to external wallets while being told they're "under review."
- Same loop every time: aggregator sends you in, exchange grabs your funds, endless document requests, you give up, they keep it.
**The score:**
- Sent: 0.5 BTC (~$42K)
- Got back: nothing
- KYC done: yes
- Blockchain proof offered: yes, rejected
- Emails: 30+
- Days: 10+
I filed an IC3 complaint, contacted blockchain investigators, and I'm talking to crypto journalists. If Changee or SwapSpace have a problem with this post, they can return my BTC and prove me wrong.
If this happened to you too — DM me. I'm collecting cases.
Edit 1: Reduced text size
Edit 2: BTC TxId 38a1634ab0cb6a4fa9d8f501f13d9fe5e9e44faf60df47b81558a29ea7c769d7
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